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FAQs

FAQs

Ordering

When will I receive an order confirmation?
Your order confirmation will be emailed to you within 30 minutes of placing a successful order.

How do I check the status of my order?
You may check the status of your order by logging in to your account, clicking on “My Orders”. Once your order has shipped your account details will be updated with tracking information. You will also receive tracking information via email.

When will my order ship?
In Stock Orders typically ship within 3-5 Business days of being placed. Preorders estimated time of shipping is 20 Business Days from the date of payment. Please see our Shipping Policy for more detailed information regarding shipping times and services.

When will I get my tracking number?
You will receive a shipping notification email that includes your USPS tracking information once your order ships.

How do I change something on my order?
Unfortunately, we are unable to make changes to your order once it has been placed. If you are attempting to cancel your order, please email our Customer Service department immediately at info@glamherous.com. Once our warehouse has fulfilled the order, we are unable to cancel it.

Can I add an item after placing order?
Unfortunately, we are unable to make any changes to an existing order. However, if you place a new order that can be shipped with your existing order, usually within 24-hours, only valid with standard shipping.

Will I have to pay taxes on my order?
Taxes are assessed based on municipality that the order is shipping to, not the billing address. If the shipping municipality assesses tax on retail apparel sales, then you will be charged the appropriate tax on your purchase.

PAYMENT

When does my card get charged?
Your card will be charged once you click submit order.

Why has my card been declined?
Your bank will be able to let you know why your card has been declined. Please contact your card-issuing bank.

Does Glam Her accept prepaid gift cards?
Yes, we accept all major prepaid gift cards as long as the card has been registered through the customer service number on the card. Please make sure to register your prepaid card with an address or zip code, otherwise your card will not be accepted.

INVENTORY

Will you Restock Items?
We get emails from customers requesting restock information, but we usually don’t have restock information until items arrive, if they are restocked at all. We like to keep the flow of new merchandise constantly coming in, therefore, restocks are sometimes not available. We will try our best to restock popular items if the manufacturer is able to complete our request.

How does Preordering work?
Preorders are items that are not in our warehouse. These are items that our suppliers manufacturer and will be in stock within 20 Business Days from the date of your order.

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